Returns & Refunds
We want you to love what you received. If something isn't right, we'll make it right.
From delivery date
To original payment method
Original packaging required
Our Return Policy
We stand behind every piece we make. If for any reason you're not completely satisfied with your Celestina order, you may return it within 14 days of delivery for a full refund to your original payment method.
To be eligible for a return, items must be unworn, unused, and in their original packaging. We inspect every return upon arrival — pieces that show signs of wear will not be eligible for a refund.
How to Start a Return
Starting a return is simple. Follow these steps and we'll take care of the rest.
Email us at bycelestinajewels@gmail.com with your order number and the reason for your return. We'll respond within 1–2 business days.
We'll send you a return authorization and the address to ship the item back to. Please do not send returns without authorization — they will not be accepted.
Pack the item securely in its original packaging. We recommend using a tracked shipping method — Celestina is not responsible for items lost in return transit.
Once we receive and inspect your return, we'll process your full refund within 5–7 business days. You'll receive a confirmation email when it's done.
Items Not Eligible for Return
The following items cannot be returned or refunded:
Items returned after 14 days of the delivery date
Items that have been worn, used, or altered in any way
Items returned without original packaging
Custom or personalized pieces made to order
Items purchased during final sale or promotional events
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will send a replacement or issue a full refund at no additional cost to you — no return required.
Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or wrong item). In that case, we cover the return shipping in full.
Need Help?
Have questions about your return or refund? We're here to help.
Every Piece, Backed
by Our Promise.
Handcrafted with care. If it's not perfect, we'll make it right.
Shop the Collection →